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This course gives administrators training on IBM Integration Bus system administration. It is also relevant for IBM Integration Bus developers who also work in an administrative capacity. In this course, you learn how to administer IBM Integration Bus on distributed operating systems, such as Windows and UNIX, by using the IBM Integration Bus administrative interfaces. These interfaces include the IBM Integration web user interface and the IBM Integration Bus commands. The course begins with an overview of IBM Integration Bus. Subsequent topics include initial product installation and maintenance, environment configuration, and basic administrative tasks such as backing up and recovering the environment. You learn about product requirements, securing access to IBM Integration Bus resources and message flows, problem determination and resolution, and performance monitoring and tuning. You also learn techniques for extending the capabilities of IBM Integration Bus. The course also covers the publish/subscribe model and reviews the Java Message Service (JMS) transport protocol and web services. In the course lab exercises, you gain hands-on experience with IBM Integration Bus administrative tasks such as managing IBM Integration Bus runtime components, monitoring message flow applications, and configuring security.

Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage.

The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking, and transformational leadership. Leaders up, down and across the IT organization must align and collaborate to break down silos and evolve the organization. The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping.

This course provides IT Security Professionals with the knowledge and skills needed to implement security controls, maintain an organization’s security posture, and identify and remediate security vulnerabilities. This course includes security for identity and access, platform protection, data and applications, and security operations.

An effective facilitator helps a group accomplish a goal, such as understand or solve a problem, explore opportunities, define requirements, make decisions, or other objectives. The ability to keep the group on task to achieve the goal is the value a good facilitator brings to an organization. The investment in developing facilitation skills is rewarded with increased leadership capabilities, more effective time management in meetings and other group settings, and improved likelihood of achieving team and business goals.

This two-day workshop provides the essential information needed for those in the business analyst role to be successful on Agile projects. You will learn the core agile concepts and have an opportunity to try them out immediately in a simulated project setting. You will use Scrum processes to write and prioritize user stories and get the detail needed for the Agile Team to plan and build user stories. Note: This course has been approved by PMI for 14 PDUs and by IIBA for 14 CDUs.

For professionals new to business analysis roles and responsibilities within their organization, this course will provide you with not only the preparation you will need to pass IIBA’s Entry Certificate in Business Analysis (ECBA) exam, but also a foundation for a career in business analysis. Participants will learn invaluable tips and tricks needed to pass the ECBA exam. This course follows IIBAs ECBA exam blueprint based on the BABOK® Guide v.3.0. This course satisfies the 21 hours of formal education required to sit for the ECBA exam. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, students will be introduced to some general concepts and methodologies related to pen testing, and they will work their way through a simulated pen test for a fictitious company. This course can also assist them if they are pursuing the CompTIA PenTest+ certification, as tested in exam PT0-002. The course is designed to provide content and activities that correlate to the exam objectives, and therefore can be a resource as you prepare for the examination.

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.